Refund policy

Returns, exchanges & claims

GO DIRECTLY TO OUR RETURNS & EXCHANGES PORTAL HERE

Remember your order number, which starts with #NB, and use the email address that was used to place the order. It won’t work if you use a different email.

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At NORDBAEK we want shopping to feel safe and simple – also if you later need to exchange or return an item.

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We offer free shipping for exchanges via our returns portal.

We offer a 30-day return period on regular items and a 14-day return period on sale items from the day you receive your order.

Items purchased online must be returned via our returns portal. Unfortunately, we do not offer in-person returns.

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30 DAYS RETURN POLICY

At NORDBAEK we offer a 30-day return period. This gives you plenty of time to try the item at home in a relaxed environment before you decide.

Returned items must be unused, in good condition and with original hangtags attached.

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RETURN

Quick overview – returns

• You have a 30-day return period

• The returns system requires no printer

• You will be guided step by step

• Refunds are issued once we have received and approved the item

• A return label costs only 39 kr in Denmark

• A return label within the EU costs €11 via our returns portal

• A return label from Norway costs 120 NOK via our returns portal

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EXCHANGE

Quick overview – exchanges

• Exchange is free with us regardless of order size

• You have a 30-day exchange period

• You are guided through the exchange step by step

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RETURN – your detailed step-by-step guide

We have made returns as simple as possible and without the need for a printer:

In our returns portal you must use the order number starting with #NB, which you received in the order email, and the email address that was used when the order was placed. Other emails will not work in our system.
Alternatively, you can point your camera at the QR code on the slip that was in your package. It will link you directly to our returns portal.
Enter your order number, which starts with #NB. You can find the order number on the return slip that is included in the package. Also enter the email address that was used when placing the order. Other emails will not work in our system.
Follow the instructions in the returns portal step by step. Here you can choose return, and the system will guide you so your return is registered correctly.
You will receive a QR code when your return is registered, created specifically for you. You must use this code at the parcel shop, so save it. You can do this in two ways:
A. Save the QR code on your phone by taking a screenshot or leaving the page open
B. By printing it out
You can also choose to print your return label and attach it to your return package.
Pack the item securely in a waterproof bag or in the original packaging the order came in. Make sure the item is in the same condition as when you received it.
Remember the QR code or return label, which you must show at the parcel shop. It is often easiest to use the parcel shop where you picked up your order.
After a few business days we receive your return package at our warehouse, and we process your return the same day.
When your return is approved, we refund the amount to the same payment method you used for the purchase. It may take a few bank days.

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EXCHANGE – your detailed step-by-step guide

Exchange works almost the same way as a return – the only difference is that you choose a new item easily and securely in our returns portal.

For the returns portal you must use the order number starting with #NB, which you received in the order email, and the email address that was used when the order was placed. Other emails will not work in our system. Alternatively, you can point your camera at the QR code on the slip that was in the package, which will link you directly to our returns portal. Alternatively, you can enter the web address manually in your browser on mobile or desktop.
Enter your order number, which starts with #NB. You can find the order number on the return slip included in the package.
Follow the instructions in the returns portal step by step. Here you can choose exchange, and the system will guide you calmly so your exchange is registered correctly.
You will receive a QR code when your exchange is registered, created specifically for you. You must use this code at the parcel shop, so save it. You can do this in two ways:
A. Save the QR code on your phone by taking a screenshot or leaving the page open
B. By printing it out
You can also choose to print your return label and attach it to your return package.
Pack the item securely in a waterproof bag or in the original packaging the order came in. Make sure the item is in the same condition as when you received it.
Remember the QR code or return label, which you must show at the parcel shop. It is often easiest to use the parcel shop where you picked up your order.
After a few business days we receive your package at our warehouse, and we process your exchange the same day – and send the new item.
We ship to the same parcel shop unless you have requested otherwise.
If there is a difference in amount between the two items, we refund the difference to the same payment method you used for the purchase. It may take a few bank days.

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Uncollected packages

Packages that are not collected and are returned to us are treated as a return. Any shipping and handling fees may be deducted from the refund.

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CLAIMS

Send an email to help@nordbaek.com with your order number starting with #NB. Attach clear photos of the product. Please write “claim” in the subject line.

We strive to reply quickly with a solution.

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Need help?

At NORDBAEK we are always happy to help if any questions arise along the way. You are always welcome to write to us.

Best regards
NORDBAEK

FOR LIFE BY THE WATER